MT

Festivon Signature Tours

(A Travel Brand Operated by Maximilian Holidays Pvt. Ltd.)

Effective Date: 20 Dec 2025

1. Our Commitment

Maximilian Holidays Pvt. Ltd., operating under the brand name Festivon Signature Tours (“Company”), is committed to promoting the health, safety, and well-being of our travellers.

While we take reasonable steps to select reputable service providers and maintain operational standards, travel inherently involves certain risks. This Policy outlines important health and safety information for travellers.

2. Traveller Responsibility

All travellers are responsible for:

Ensuring they are medically fit to undertake travel
Carrying necessary medications
Complying with local laws and regulations
Following safety instructions provided by tour leaders and local authorities
Exercising reasonable personal care and awareness

Participation in any tour or activity is voluntary.

3. Medical Fitness & Disclosure

Travellers must inform the Company at the time of booking if they:

Have pre-existing medical conditions
Require special assistance
Have mobility limitations
Are pregnant
Have severe allergies or dietary restrictions

Failure to disclose relevant medical information may affect our ability to provide appropriate assistance.

The Company reserves the right to decline participation where a traveller’s condition may:

Pose a safety risk to themselves or others; or
Require medical facilities not reasonably available during the tour.

4. Travel Insurance

Comprehensive travel insurance is strongly recommended for all international travel and may be mandatory for certain destinations.

Insurance should ideally cover:

Emergency medical expenses
Hospitalisation
Repatriation
Trip interruption
Personal accident
Emergency evacuation

The Company shall not be responsible for medical costs incurred during travel.

5. Destination-Specific Health Requirements

Certain destinations may require:

Vaccinations
Health declarations
Medical certificates
Travel insurance proof

Travellers are responsible for verifying health entry requirements through official government sources or medical professionals.

The Company is not liable for denial of entry due to non-compliance with health regulations.

6. Communicable Diseases & Public Health

Travellers agree to:

Comply with public health measures applicable at the destination
Follow local quarantine or testing requirements where mandated
Refrain from travel if diagnosed with a contagious illness that may endanger others

The Company may refuse participation to any traveller displaying symptoms of contagious illness if participation may pose a health risk to the group.

7. Physical Activities & Optional Excursions

Some tours may involve:

Walking tours
Uneven terrain
Boat rides
Snow or mountain environments
Adventure or water-based activities

Travellers are responsible for assessing their physical ability to participate.

Optional activities may be operated by independent third-party providers. Participation is at the traveller’s own discretion and risk.

The Company shall not be liable for injuries arising from voluntary participation in such activities.

8. Local Infrastructure & Standards

Health and safety standards may vary across destinations.

Travellers acknowledge that:

Medical facilities abroad may differ from those in their home country
Emergency response times may vary
Infrastructure standards may not match those of developed nations

By booking, travellers accept such inherent differences.

9. Emergency Situations

In the event of a medical or safety emergency:

Travellers should immediately inform the tour leader or local representative
Local emergency services may be contacted
Costs of treatment, evacuation, or repatriation shall be borne by the traveller or their insurer

The Company will provide reasonable assistance but shall not assume financial responsibility for such costs.

10. Personal Safety & Conduct

Travellers must:

Safeguard personal belongings
Follow safety instructions during transport and excursions
Avoid unlawful or reckless behaviour
Respect cultural norms and local regulations

The Company reserves the right to remove any traveller whose behaviour compromises the safety of others.

11. Force Majeure & Safety Events

Events beyond our control, including:

Natural disasters
Political unrest
Epidemics
Security threats

may require itinerary changes, evacuation, or cancellation.

In such cases, the Company shall not be liable for consequential losses beyond what is specified in the Terms & Conditions.

12. Limitation of Responsibility

While the Company takes reasonable care in selecting service providers, it does not control or operate:

Airlines
Hotels
Cruise operators
Transport providers
Adventure operators

Accordingly, the Company shall not be liable for injury, illness, accident, delay, or loss caused by independent service providers.

13. Acknowledgment of Risk

Travel involves inherent risks including, but not limited to:

Accidents
Illness
Political instability
Weather-related disruptions
Transportation incidents

By booking a tour, travellers acknowledge and accept these risks.

RESPONSIBLE TRAVEL & SUSTAINABILITY POLICY

Festivon Signature Tours

(A Travel Brand Operated by Maximilian Holidays Pvt. Ltd.)

Effective Date: 20 Dec 2025

1. Our Commitment

Maximilian Holidays Pvt. Ltd., operating under the brand name Festivon Signature Tours (“Company”), recognises that tourism has environmental, cultural, and social impacts.

We are committed to promoting responsible travel practices that respect:

Local communities
Cultural heritage
Natural environments
Wildlife
Future generations

2. Environmental Responsibility

We strive to:

Work with accommodation and transport providers that follow environmental best practices where feasible
Encourage reduction of single-use plastics during tours
Promote responsible waste disposal
Encourage travellers to conserve water and energy
Support local, sustainable experiences

While we facilitate travel services, we do not directly control environmental policies of independent suppliers.

3. Respect for Local Culture

Travellers are expected to:

Respect local customs, traditions, and dress codes
Follow local laws and regulations
Refrain from behaviour that may offend cultural sensitivities
Avoid inappropriate photography, particularly at religious or cultural sites

Failure to adhere to local laws may result in removal from the tour without refund.

4. Wildlife & Animal Welfare

The Company does not knowingly promote experiences that involve:

Animal cruelty
Exploitative wildlife interactions
Activities harmful to protected species

Guests are encouraged to avoid activities that may compromise animal welfare standards.

5. Community Impact

We encourage:

Support for local businesses
Ethical shopping practices
Respectful engagement with local communities

Travellers should avoid giving money or goods directly to children in vulnerable communities and instead support recognised organisations.

6. Responsible Behaviour

Travellers are responsible for:

Minimising environmental footprint
Avoiding littering
Following designated pathways in natural areas
Complying with local environmental regulations

CHILD PROTECTION & SAFEGUARDING POLICY

Festivon Signature Tours

(A Travel Brand Operated by Maximilian Holidays Pvt. Ltd.)

Effective Date: 20 Dec 2025

1. Policy Statement

Maximilian Holidays Pvt. Ltd. is committed to safeguarding the welfare and protection of children during all travel services arranged by the Company.

This Policy applies to:

Family travel
School tours
Student groups
Corporate family travel
All tours involving minors

2. Definition

For the purposes of this Policy, a “Child” or “Minor” refers to any person under the age of 18 years.

3. Parental / Guardian Responsibility

3.1 All minors must be accompanied by:

A parent;
A legal guardian; or
An authorised adult (in case of school or institutional travel).

3.2 The supervising adult is fully responsible for the safety, conduct, and well-being of the minor.

The Company does not assume parental responsibility.

4. Unaccompanied Minors

The Company does not accept bookings for unaccompanied minors unless expressly agreed in writing under a separate institutional or school contract.

5. Documentation Requirements

Parents or guardians must ensure:

Valid passport and visa documentation
Consent letters (where required for international travel)
Compliance with airline policies for minor travel

The Company shall not be responsible for travel denial due to incomplete documentation.

6. Child Safety During Tours

Parents and guardians are responsible for:

Supervising children at all times
Ensuring children comply with safety instructions
Monitoring children during sightseeing, transport, and hotel stays

The Company and its tour leaders shall not act as primary custodians of minors.

7. Safeguarding Conduct Standards

The Company expects:

Zero tolerance for child abuse, exploitation, or inappropriate conduct
Immediate reporting of any suspected child safety concern
Compliance with local child protection laws in destination countries

Any individual engaging in inappropriate conduct involving a child shall be removed from the tour and may be reported to authorities.

8. Photography of Children

Photographs of minors taken during tours shall:

Not be used for marketing without parental consent;
Not be published in a manner that compromises child privacy or safety.

Parents may request exclusion of their child’s images in writing.

9. Child Participation in Activities

Certain activities may involve:

Physical exertion
Water-based activities
Adventure components

Parents or guardians are responsible for assessing a child’s suitability for participation.

The Company shall not be liable for injuries arising from voluntary participation.

10. School & Institutional Groups

For school or institutional tours:

A separate agreement may be executed;
The school/institution remains responsible for student supervision;
Teacher-to-student ratios must be maintained as per institutional policy.

Health and Safety Policy

Festivon Signature Tours

1. Our Commitment

2. Traveller Responsibility

3. Medical Fitness & Disclosure

4. Travel Insurance

5. Destination-Specific Health Requirements

6. Communicable Diseases & Public Health

7. Physical Activities & Optional Excursions

8. Local Infrastructure & Standards

9. Emergency Situations

10. Personal Safety & Conduct

11. Force Majeure & Safety Events

12. Limitation of Responsibility

13. Acknowledgment of Risk

RESPONSIBLE TRAVEL & SUSTAINABILITY POLICY

1. Our Commitment

2. Environmental Responsibility

3. Respect for Local Culture

4. Wildlife & Animal Welfare

5. Community Impact

6. Responsible Behaviour

CHILD PROTECTION & SAFEGUARDING POLICY

1. Policy Statement

2. Definition

3. Parental / Guardian Responsibility

4. Unaccompanied Minors

5. Documentation Requirements

6. Child Safety During Tours

7. Safeguarding Conduct Standards

8. Photography of Children

9. Child Participation in Activities

10. School & Institutional Groups